Customer Service Card collared shirts and laser-focused on doing the

and laser-focused on doing the job right

honoring the founder of modern fireground command and the man who reminded us that customer service comes first

confident look for instructors

Meet the official Division Accountability Board of Blue Card — built for efficient tracking and command clarity on the fireground

Nick Brunacini opens with family — growing up in the shadow of Chief Alan Brunacini

Customer Service Card collared shirts and laser-focused on doing theCustomer Service Card Carry Brunos philosophy wherever you go. It serves as an affirmation of Silverback Leadership! This pocket sized Customer Service Card features the 8 Essentials of Fire Department Customer Service, Brunos Mission Statement, and the Firefighter Empowerment Checklist all designed to remind every member of what truly matters: taking care of Mrs. Smith. In packs of 25 cards, printed on both sides.